"Great care from the consultant and Ward C18"

About: Royal Blackburn Hospital

I was admitted to RBH in March with acute pancreatitis caused by gallstones. The standard of care provided by Ward C18, where I spent most of my stay, was great. The staff were friendly, informative, flexible and caring. In terms of consultants, I cannot speak highly enough of mine. An excellent manner, going out of their way to make sure that you have all the information that you need and delivers excellent care. Clearly held in high regard by colleagues too and it is easy to see why. They were approachable for patients and close family alike.

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Responses

Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your experience of our General Surgery ward C18 at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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