"Delays in out-patients clinics."

We have been taking our son to the clinics for two years . The appointment system is a joke. We have had to wait for for two hours or more on occassion. Today we had an appointment booked for 09.45 eventually got to see the doctor at 11.05. This may not seem to be much of a delay in a busy hospital, but the clinic only starts at 09.00. How can it be so far behind in just 45 minutes? Ask the staff! They don't know. If they do. their not telling. Please get it sorted out. Appointment system that works or first come first served. It would be an idea for one of the managers to go and sit with a parent with an appointment time of 12 o'clock. After an hours wait, the child is bored and thirsty but the parent can't do anything about either for fear of missing their name when called. After two hours the child is frustrated, bored stiff, thirsty and hungry, having not eaten since breakfast time, but the parent is still unable to do anything because they might lose their place in the queue. How is this beneficial to the good health and welfare of any child. We now take food and drinks with us. Inform the school that our son will miss a whole day and I schedual a day off work. All this just to see a doctor for 15 minutes.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. We are sorry to learn about your experience over the last two years in relation to your son’s clinic appointments. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

It is difficult to respond to your post in a full way without details of the clinics your son had attended, therefore if you would like to discuss this with us, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

We are running a service improvement project in the Outpatient Department to try and improve the patient experience and if you would like to participate in the project, please contact us (initial contact Gillian.saker@cmft.nhs.uk)