"Critcal Care Excellent, Ongoing care very badly..."

About: Stepping Hill Hospital

My Dad was admitted to this hospital 6 weeks ago with a severe infection as a complication of his diabetes. He suffered multiple organ failure and spent nearly 2 weeks in ICU and HDU. The staff and doctors here were excellent, attentive and considerate to his needs and that of our family. Sadly the rest of the experience has been a real let down and the general level of support he has received on various wards now has been dissatisfying at best. His basic needs have been met, of course, but only just, and I would have expected more. One of the largest areas of concern is the lack of information that is passed on between departments and wards and every time he is moved we have to go back to square one in terms of explaining his needs. One such example - it took 3 weeks and the intervention of his social worker before anyone seemed to take note of the fact that he had dementia. The first ward he was admitted to gave the impression that they simply did not believe me when I told them. There have been so many examples of issues like this during his stay that I can only believe that the problem is systemic rather than down to the odd individual. Regarding his long stay the other major comment would be that the food is appalling. Dad loves his food and we have never had a problem with him under-eating! Unfortunately he often refuses to eat the food he is presented with now and has been put on protein shakes instead, ultimately leading to him having a much reduced appetite and increasing despondency in general. Hopefully he will leave the hospital physically healthier than he went in but sadly his mental health seems to have worsened as a direct result of his stay.

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Response from Stepping Hill Hospital

I am sorry to read about your dad's experience at Stepping Hill. I will pass your comments about information sharing between wards and understanding of your father's dementia to our medicine business group. I will also pass your comments about the meals to our catering team. We have done a lot of work with regard to caring for patients with dementia and I am sorry that you felt your father's needs were not noted. Please contact Patient and Customer Services department on 0161 419 5678 or pcs@stockport.nhs.uk so that we can look more closely into your dad's experience, and respond more fully to your concerns. I hope your dad is recovering well. Kieren Done Complaints and Customer Service Team Manager

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