"The fact that I was only a visitor"
About: Frimley Park Hospital (Frimley) Frimley Park Hospital (Frimley) Frimley GU16 7UJ
What I liked
The fact that I was only a visitor
What could be improved
The ward was dirty. There was a blood stained swab on the floor for 2 days, obvious dirt in tyhe corners, toilets were not clean.
An elderly patient was put onto a commode and despite her repeatedly calling for help, plus myself and another visitor repeatedly informing nursing staff that she needed help, we were told " I will be there in a minute" and by the ward sister "well that is down to the care assistants" and the poor lady had to wait nearly an hour for someone to take her off the commode. It is an utter disgrace, and how Frimley can be a foundation hospital with this quality of care is scary. I do appreciate the nurses are very stretched - there was never enough staff on, but this demonstates that lack of staff affects quality of care. Frimley should hang their heads in shame.
I was only a visitor, I would hate to be a patient.