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GP Referrals

Story from nhs.uk

"GP Referrals"

About: University Hospital Aintree

I have been to Aintree, Elective Care, for an Xray, this morning, and because my doctor's is situated in the grounds of the hospital I could walk in with no appointment. I went for my blood test and was refused because it was a GP referral. There were two phlebotomists and one person in the waiting room. I now have to go to Breeze Hill. What an absolute waste of resources, time, energy - not to leave out the pain of walking - hence the Xray.

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Responses

Response from University Hospital Aintree 8 years ago
University Hospital Aintree

Submitted on 15/05/2015 at 15:48
Published on nhs.uk on 17/05/2015 at 01:00

Hi, and thanks for leaving a comment. We're sorry to hear about the confusion over your blood test, it must have been frustrating. If you wish to take this further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to: Patient Advice and Complaints department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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Response from Liverpool University Hospitals NHS Foundation Trust 8 years ago
Liverpool University Hospitals NHS Foundation Trust

Submitted on 15/05/2015 at 16:26
Published on Care Opinion at 16:41

Hi, and thanks for getting in touch.

We're sorry to hear about your difficulty in getting a blood test on your recent visit to our hospital - it must have been frustrating for you.

If you wish to take this further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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