"poor help and information"

Thank you for taking the time to provide feedback on your experience of Plastic Surgery at University Hospital, Coventry in April 2015. After seeing your posting it was clear that you haven’t received the level of service we expect. It is disappointing to read about your experience and that missing equipment led to your operation being cancelled. I’ve passed your concerns on to the Clinical Director and Group Manager for surgery so they can look at your concerns and learn from your feedback. I would urge you to discuss aspects of your care further so we can improve our services, to do so please contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - Complaints Manager University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203