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Map for entrances

Story from nhs.uk

"Map for entrances"

About: Good Hope Hospital

Being disabled tried to find a map showing witch entrance Fothergill entrance was as their are so many at Good Hope. All other Hospitals i have been to send a map with directions. Tried to find one to see witch entrance it was could only see a door shown. Great if your able bodied but not when difficulty in walking. How simple would it be with a plan showing from Rectory road and main road. Would be easy to sort if it would show where accident and emergency then you can see witch side you need to be. This would be a very big help.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 11/05/2015 at 10:31
Published on Care Opinion at 11:45

Dear Anonymous

Thank you for your post regarding a map for Good Hope Hospital. I am very sorry to read that you encountered difficulties in locating your required department. I am aware that all of the signage at Good Hope Hospital has recently been updated and is now colour coded throughout. I will forward your email to Theresa Price, our General Manager for Access, Booking and Choice regarding the information that is sent with appointment letters, and to our Estates Department regarding Site Plans.

I would like to obtain some more information from you and would ask if you could please contact me at your convenience either by telephone: 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I look forward to hearing from you.

Kind Regards

Marie Helebert

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