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Very Happy

Story from nhs.uk

"Very Happy"

About: East Surrey Hospital

I am now at home after having my knee replacement on the 30th April. After being concerned about other comments I had heard, I must stand up and say that I could not have received better treatment from the very beginning to the end. I was on Woodland Ward and would want to go back for the next knee that will need doing. The staff on the ward were caring and helpfully nothing was too much trouble. The treatment and at all times the explanation was clear. Food was very good and cleanliness was at all times excellent. Thank you to all the staff that made my stay as enjoyable as it could be. .

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 22/05/2015 at 17:00
Published on Care Opinion at 17:01

picture of Ian Mackenzie

Dear Lynette

Thank you for your comments about Woodland Ward in particular following your recent knee replacement.

It is always good to read that patients found our staff caring but it is also nice to read that you enjoyed the food!

Kind regards

Ian

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Response from East Surrey Hospital 8 years ago
East Surrey Hospital

Submitted on 27/07/2015 at 12:45
Published on nhs.uk on 28/07/2015 at 02:31

Dear Lynette Thank you for your comments about Woodland Ward in particular following your recent knee replacement. It is always good to read that patients found our staff caring but it is also nice to read that you enjoyed the food! Kind regards Ian Mackenzie Director of Estates and Facilities

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