"Clinic waiting times"

About: University Hospital Of North Durham

Informed of delay in clinic time via white board saying 1 1/2 hour delay. Asked the assistant how much longer would my appointment be as patients with appointments after mine had been in and seen to be told soon. I in fact had to wait 2 1/2 hours before I was seen by consultant. When I queried this I was told thats the way the clinic is run. I think its a disgrace to be kept waiting this long when you are in pain.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recetn visit to the University Hospital of North Durham and in particular the Orthopaedic Out-patient clinic. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron and Sister for that department. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774