"A & E"

About: Basildon University Hospital

Sent by GP to hospital, on arrival the nurse did not look at me and I felt rushed on trying to tell them why I was there. I several conditions that need careful monitoring and pain. And when I was eventually was taken though, I had to explain several times to different people what I had and why I was there, can the doctors not read the notes and history of the person they were treating before seeing me. 7 hours later I was dismissed by another different doctor who had not even read the notes of the doctors before them and only took a look when we questioned it, that was Friday and on the following Monday I collapsed while waiting to be seen in the CT dept and was admitted into AMU west!!!! not happy

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Response from Basildon University Hospital

We are sorry to hear that you are not happy with the care you received in the Emergency department at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the department concerned. Can we also please encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441. Thank you

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