"Wouldn't recommend the maternity services to any..."

About: City Hospital campus

My experience tended to be one of the wards being short staffed so i was told on several occasions on one ward, the labour suite was full due to over demand, labour suite closed following this, some rude staff (one which openly complained about other wards her father had been on in front of a bay of patients), I was not involved in many decisions and I was ignored when I requested some things such as delayed cord cutting, I had lots of delays in treatment despite being scared after being told i needed to be induced as soon as possible due to possible risks, originally given no support in being shown breast feeding, never shown baby bathing etc which antenatal/postnatal book suggested i should have been, i was discharged ill and had to be readmitted later that day which i was thankful for so i could be shown how to do some things with my newborn, which giving credit where credit is due they did this well on readmission. My daughter is thankfully okay but my experience of this hospital is not a good one and if it wasnt for the safety of my unborn child, i would have discharged myself on several occasions. I must mention there were some good staff who went above and beyond their duty, but these were few and far between.

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Responses

Response from Nottingham University Hospitals NHS Trust

We are both sorry and disappointed to hear that your experience in our care wasn’t a good one. The behaviours you have described and lack of support you were offered are not what we expect of our staff. We are pleased to hear your daughter is now doing well. However, we would like to look into your concerns further so that we can investigate what went wrong on this occasion. If you do wish to discuss it further, please do contact me directly on 0115 9249924 ext. 62859 or 0115 9691169 ext. 58030. Alternatively, you can email me at julia.gudgeon@nuh.nhs.uk and I will contact you if you leave your phone number.

Kind regards,

Julia Gudgeon

Maternity Matron

Obstetrics and Gynaecology