"I was a patient in the Day unit ..."

About: Queen Victoria Hospital (East Grinstead)

(as the patient),

What I liked

I was a patient in the Day unit where I can say from the moment I was in the reception area to the moment I left I could see a very professional team on duty, organised, attentive and bonding. I have worked within the NHS for quite a number of years including being involved with setting up a day unit in another hospital but what I saw was streets ahead.

What could be improved

Possibly for them to know they have support from senior management in the trust for the hard work and dedication.

Anything else?

If a department award is ever given then this is a front runner and recognition should be shown. A credit to the NHS.

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Response from Queen Victoria Hospital

Thank you so much for taking the time to provide this feedback. We were very pleased to hear that your experience was positive. There is a staff awards scheme, for which patients can nominate staff. For details please visit: http://www.qvh.nhs.uk/news/qvh_staff_awards_2009.html But in any case, thanks again and we wish you well.

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