"excellent treatment"

About: University Hospital Of North Durham

Having been referred to University Hospital, Durham for cystoscopy investigation, I was a bit nervous and apprehensive as I had read and heard mutterings about the treatment at the Hospital. Well I can tell you the treatment I received was excellent. From the first consultation with the Consultant Urologist who was brilliant. I cannot express how much they put my mind at ease, explaining every thing to me. On the day of my cystoscopy I cannot fault any of the staff, all of them very pleasant, always asking if I was ok whilst waiting to see the Consultant. The theatre nursing staff were also brilliant, reassuring whilst having this procedure done. So anyone out there waiting to have this procedure at Durham Hospital, try not to worry as I did, as I am sure you will be treated as I was. A Big Big thank you to all the staff in the Day Surgery Unit and especially to the Consultant.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the Day Surgery Unit. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Sister and Matron to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774