"excellent care when treated in A&E dept 26th april..."

About: University Hospital Of North Durham

I attended the dept with sudden onset of excruciating shoulder pain at approx 11.30am. Working in healthcare it was heartening to see what I observed during my visit and how myself and other patients and carers were treated and cared for. All staff , receptionists, porters, nurses, emergency practioner, radiograpers were absolutely wonderful, responsive, caring, polite, professional, and smiling all the time. I was seen by an emergency practioner, examined, xrayed given advice , analgesia and a plan for when I returned to my local healthcare setting. I have nothing but praise for the staff I encountered that day. One area of improvement woud be that the information due to be sent to my gp to allow onward referal to an orthopaedic specialist has not yet been processed, therefore causing a delay in onward treatment. A big well done and thankyou to the team

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Responses

Response from University Hospital Of North Durham

Dear Theresa Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the A&E department. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to share with the staff on your behalf. I know they will be encouraged by your positive comments. I will also make sure your constructive feedback on the delay in the processing of your referral to an orthopaedic specialist is passed on to the Service Manager for this area as well. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774