"Quick, thorough and efficient"

About: Hillingdon Hospital

I'm really shocked at the way Hillingdon Hospital A&E has changed. Before it was absolute chaos and I have to say, my most recent visit I was dreading because of the past visits I've made. But I was completely surprised, no longer than 10 minutes after I had checked in, a triage nurse was seeing me and taking my observations. Again, no longer than 10 minutes after this lovely triage nurse had seen me, I was transferred to the A&E section where a really lovely doctor and nurse asked me what my symptoms were etc. I honestly received a 5* treatment. In just one hour, I checked in, was seen by a triage nurse, transferred to A&E, was treated and prescribed my medication. One thing I have got to say, there is one doctor there who is so wise and lovely (the doctor was there at 5.30pm on Tuesday 21st April, don't know if you can find them that way!) I have forgotten their name, but the way this doctor treated me with such kindness and sympathy did not go unnoticed and we need more of those caring, humble people working for the NHS.

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Response from Hillingdon Hospital

Thank you so much for taking the time to share your experience with us. It is always valuable to receive patient feedback; by highlighting this to staff we can ensure we strive to maintain the high quality care you received. Positive comments are extremely motivational for staff; your feedback will be shared directly with the staff involved and the Service Manager. With thanks Senior Management team

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