"My elderly mother getting admitted to a&e heartlands"

About: Heartlands Hospital / Older people's healthcare

(as a relative),

I had a message saying my elderly mother who is in ill health and early dementia had been taken to heartlands a&e. I was away at the time and anxious about my mother, after waiting several hours to call back for an update by majors when I did call I was told to ring the person who had just called! Disgraceful I just wanted to know was mum ok? Still there, been taken home or admitted? As I stated to the disrespectful nurse and then charge nurse have you not got elderly parents? I didn't want a documented script but perhaps yeah mum ok and being admitted. So upsetting in a difficult situation as it was not a good experience and will be going to pals and want the calls listened to :-(

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Response from Sarah Quinton, Head Nurse for Heartlands Hospital, Heartlands, Heart Of England NHS Foundation Trust

Dear Sir or Madam,

I am sorry to hear that your experience was not a positive one and as you expected. If you would like to contact me via the switchboard on 0121 424 2000 I will happily look into your complaint

Kind Regards


Sarah Quinton

Head Nurse

Heartlands Hospital

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