"All the staff room A&E through ..."
About: St Peter's Hospital (Chertsey) St Peter's Hospital (Chertsey) Chertsey KT16 0PZ
What I liked
All the staff room A&E through to assessment and treatment wards were first class
What could be improved
Communication. When you are 89 and unwell in a strange environment I often found my Father confused as to his treatment . Relatives should be provide with an update when visiting
Parking.It is appalling for staff and visitors . My Mother is disabled and on one visit it was imposible to find a space for more than half an hour
When visiting in the evening the main entrance is locked. There is no clear signage on alternative entrances. My Mother is disabled and acces to vist my Father in the evening was problematical . It cannot be right that you park in the main car park – then enter via Abbey Wing go through wards to get to assesment ward.
Discharge. My Father took his medication with him when taken into hospital by ambulance. It was take off him and not returned . On discharge at 12 noon his new medication was not ready neither was his discharge letter. It is still not ready 24 hours later. It is not acceptable to discharge elederly and confused patients without their medication and discharge information. This issue overshadows a first class service by staff who looked after my Father