"Entering hospital for an operation"

About: East Surrey Hospital / Gynaecology

(as the patient),

I went into the Surgical Admissions Lounge for an operation. From the time that I arrived I was treated so kindly and caring. I was told that I was a priority patient, due to my various problems.

I saw the nurse who took my details, she gave me my gown and stockings. Then I had blood taken and medication given. Then the Surgeon came to see me and was excellent in explaining what they were going to do and that I would be put on the HD ward so they could keep check on me. I was a bit shocked about this, but once she explained then I understood.

At all times, my husband was allowed to sit in with the talks. Then I was visited by the anaesthetist, who again was top class. She said that she had been following my case for a number of day, and really did know everything about my condition.

It was all systems go for the op, I was first on the afternoon list. Unfortunately, a problem then arose, once they saw a fax sent through from my GP. This showed them the results of a 24 hour heart machine that I had a few days before. It showed a few episodes, so they had to have a meeting about this, and the agreement was, that I would be referred to a Cardiologist ASAP and then once it was sorted out, then I would have my op.

They were so apologetic, they gave us tea and sandwiches, a ticket for the car park machine, which reduced our payment. They were ALL so lovely and professional.

I think the NHS is marvellous and have been treated so kind and with dignity. I will not be at all worried when I have to return for my op, as I know I will be in the best care and their capable hands.

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Responses

Response from Fiona Allsop, Chief Nurse, Surrey and Sussex Healthcare NHS Trust

Dear Palace

Thank you for taking the time to share your experience in the Admissions Lounge with us. It is a nice to read such positve comments. I am sorry that your operation did not go ahead this time. I hope the appointment with the cardiologist goes well and we see you again for your operation in the near future.

Best wishes

Fiona

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