"3 year old son passed from pilar to post"

About: University Hospital Of North Durham

Extremely outraged but the way my son has been treated. Getting told one thing then another the next day. Reassured by the surgeons today at 4.40 what was happening and now 11.30pm they have came in and changed their minds again. I am so concerned my sons bone infection won't clear up with all this change. Even the chef orthopaedic surgeon said today his infection is that serious he needs iv antibiotics for at least another 5/7 days but someone else has came in and changed that. I will be making a formal complaint and asking to see the most senior person tomorrow to ask why all the change and would like them to explain there actions to why they think their way would work when 2 others have said it wouldn't.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your son's recent admission to the University Hospital of North Durham and in particular the Orthopaedic department. I am very sorry to hear that you were unhappy with your experience and his care on this occasion and we will make sure your feedback is passed to the Head of Service for the department. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774