"Day Surgery Unit"

About: Queen Alexandra Hospital

Hi Other than a lengthy waiting time (which is completely understandable ) I could not truly find fault with my experience. Like most places, it is the staff that create the enjoyable experience. The group of staff who dealt with me today were quite wonderful. I especially loved the little touch of the 'check-in' staff introducing themselves. From my check-in person, to the Consultant, who did my procedure, and on to my check-out person, I felt there was a real bond and camaraderie amongst them all. They seemed happy and motivated, a credit to the NHS, but more importantly a credit to themselves. Keep up the good work.

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Responses

Response from Queen Alexandra Hospital

Thank you so much for providing us with your feedback about your Day Surgery Unit admission today. We are so pleased that all the members of staff that you encountered supported you and made it feel like an enjoyable experience. I will definitely pass your feedback on to the Senior Management Team, as I am sure they will be just as pleased to read this about their staff as I was. If you would like to thank anyone in particular then feel free to write to us at: PHT.Pals@porthosp.nhs.uk and we will be more than happy to pass this on. With very best wishes Leanne Complaints Officer

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