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My daughter's consultation with Consultant ENT

Posted By MorganB52

"My daughter's consultation with Consultant ENT"

About: University Hospital Ayr / Paediatrics

(as a parent/guardian),

My daughter was referred to paediatrics with a view to having her tonsils removed. We arrived a bit early and were pleasantly surprised to be seen early.

The consultant made my daughter feel at ease and was very clear on the next steps and answered any questions. Altogether a much better experience than I am used to with hospital appointments.

Only downside was parking issues, we took the bus due to a terrible time trying to get a space last week. This meant I had to take my daughter out of school earlier than if I had taken the car, we are a 30 minute drive from the hospital, hopefully this will improve soon.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 04/05/2015 at 09:41
Published on Care Opinion at 17:14

picture of Eunice Goodwin

Dear MorganB52,

I am so glad you and your daughter found this to be a good experience. It is always a worry when young ones are not well and need an operation, so all the ‘small things’ really help. I am really sorry about the parking, it can be such a pest.I know how much of a nightmare it is just now but you were very wise to come by bus while the building works are ongoing. The good news is that parking will get better in time. We will soon have barrier controlled parking with a parking warden, so those who should not be parking in the grounds will find in much more difficult. Also, good progress is being made with the building works in Ayr, Crosshouse and Irvine (ACH) and in time, this will make a big difference too.

I hope your daughter has recovered well,

Best wishes

Eunice

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