"Getting home"

About: Medway Maritime Hospital

(as the patient),

What I liked

Getting home

What could be improved

Much easier to say what couldn't be improved, ie nothing!

Anything else?

Arrived at 7am, was informed "first on the list". I answered questions & had temperature/blood pressure taken, all go?

8.30, wheeled to operating theatre to be told someone had forgotten to turn on the heating so had to wait.

In anaesthetics room, they burst the vein.

When woke was asked to quantify pain on scale of 1-10. Not knowing what was good or bad I guessed the answers while trying to make clear that pain in my back was liveable but did have a raging pain in my right shoulder but nobody listened, they were only concerned with my back.

I was given a button to administer pain relief if the pain was bad. I did this & apparently overdid it & started to hallucinate!

Eventually found button that not informed about to call the nurse who THEN explained about there being a limit.

Still now not getting message across about the pain in my shoulder. No-one had operated on my shoulder so please, why didn't someone listen?

Next day Physio explained exercises & promised would be helped out of bed next day. This never happened so morning after that resolved to get self out of bed but in nick of time staff helped me to sit in an armchair & promised help the next day.

With much boredom, it was fellow patients who found a walking frame for me so I could start moving around the ward.

While there I discovered if you want to watch tv or make/receive phone calls you have to subscribe to an expensive private service. I object to private business making at the expense of patients!

Why when the hospital has an excellent restaurant, why is the patients food from external source & dreadful to boot? Also, we were lucky to be offered 3 hot drinks in a day!

It was clear there were some staff with sense of vocation & worked their socks off, while others more happy to drift along.

Frequently awoke shivering as had inadequate double glazing & had almighty draft. One night found night staff wearing their coats as was so cold!

This is but a few of the problems of my stay at MMH!

Story from NHS Choices

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