"My partners lack of care"

About: Lincoln County Hospital Lincoln DART

(as a relative),

My partner had to go in Lincoln County Hospital last week. He was first taken onto A & E after he had his diabetic blood sugars being very high and because he had taken a drug overdose.

While he was in A & E he was promised that if he would go under a detox program he would get all the back up he could get from Lincoln Hospital. We both thought this was wonderful and was just what my partner needed.

He was then transferred later that night to Dixon Ward, after he had been in for two days they told him he could go. Till the Dr saw that he should have been on a detox program that was never given to him although he had been promised it. So though he was looking forward to going back home he had to stay in longer so that he could go through the program. Also he had been promised that he would see the Crisis team who never came no where near my partner though it had been requested by the nurses and Dr's.

After three days of not seeing the Crisis Team my partner felt there was no need to see them and had given up the hope to see them. He had really needed the help of the crisis team who once again had never shown up all the time he was in hospital even though he had overdosed himself.

On release from the hospital the Dr sent him home with instruction that his GP would carry on his detox program in that he would get the help and support in the community such as Dart and help with the mental health team but in reality he went to the Dr's and found he couldnt get in for 10 days so there was no support at all for him.

Why get the hopes of people up who are in desperate need of this support if it is not possible to be accomplished. Also why can't a program be seen if it can work.

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Response from Lincolnshire Partnership NHS Foundation Trust

I am sorry to hear of the concerns you have raised in relation to your partner. Our service provides community based support for those experiencing drug or alcohol problems, and that this can be accessed via a self-referral. I am sorry that Dixon ward did not give yourself or your partner any information on our service, and we will make contact with Lincoln County Hospital and ensure that patients have access to service leaflets.

Ella Bristow, Drug & Alcohol Recovery Team

Response from United Lincolnshire Hospitals NHS Trust

Dear sunshinelady

I am sorry to hear your partner didn’t have a good experience whilst been a patient with us on Dixon Ward. May I take this opportunity to offer to meet with you and your partner to discuss your concerns. It would be most helpful if you could provide your partners name so I can investigate his treatment further, and speak with his Consultant who was responsible for his care.

Please contact the Patient Experience Team via sharon.kidd@ulh.nhs.uk or 01476 464560 to arrange this.

Kind Regards

SIster A Strutt

Dixon Ward

Lincoln County Hospital