"Excellent service"

About: Burnley General Hospital / Maternity care

(as the patient),

I can't commend the staff at Burnley maternity hospital enough, every single one of them was amazing from start to finish. The were professional, hard working, kind and caring. A credit to the NHS.

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Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust

Dear dkm1981

Many thanks for your feedback on your experience of our maternity service at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be delighted to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk.

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes to you and your family

Wendy Stobbs, Senior Patient Experience Facilitator

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