"The welcome as I arrived"

About: Ipswich Hospital

Very disappointed with the service I received by one of the staff at the desk in the fracture clinic. When u asked where to go, they said look at your ticket! Then as my son was in a lot of pain on the way out I asked if I could pick him up at the door and was told they had to answer the phone. Then seemed more interested in getting chocolates out of a bag! Really not impressed

Story from NHS Choices

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Response from Ipswich Hospital

Dear Sarah, Thank you for taking the time to give us this feedback. I am very sorry to learn of your poor expereince, it falls far short of the standards we wish to give all of our patients, their family and visitors. We will take immediate action to address the issues you have kindly raised. Jan Ingle

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