"Lacking compassion, & diverse discrepancy in..."

About: Warrington Hospital

When discrepancy of treatment diagnosis is made amongst the professionals in charge of your relative, then naturally there is cause for concern to know the real picture and a need for questions to be answered honestly and correctly. It is not good enough to be fobbed off by people who think they know your relative better than you do! Having been nearly discharged twice by a locum doctor, on week 1 and then again at about week 5, (the same doctor that asked me to confirm their previous opinion that there was a break in his spine, then stated to be L2 and then now stated to be L1, but in fact when a break had been denied by a different specialist) he was then returned to the acute ward when the discharge ward felt he was not ready to go home. Is this any wonder that we were concerned? A clear lack of judgement by A9. But that such discrepancies are then met by ward management lacking any compassion or concern for the distress of the patient, through enduring pain that should have been better managed by week 2 at the latest, but also for the concerns of the family to be re-asured of the correct treatment bearing in mind the substantial diagnosis discrepancies by doctors, then such an incompassionate, and in their words "cruel to be kind" approach to treating & moving an elderly gentleman without any dignity, respect or concerns for potential damage being inflicted as he squealed in agonizing pain, then one has to wonder what has the NHS come to, or at least what ward A9 are up to? That he received none of the NICE guidelines apropropriate for the condition and that they admitted not knowing the cause of the pain before discharging him, and that no suitable physiotherapy for his condition and current acute presentation was put in place is additionally alarming. That he should be moved out of bed by 3 untrained staff forcing him to move in week 1, stating that he had to get up himself, before any diagnostic causes of his spinal pain were properly assessed is utterly appalling. That the physios stated they delegate such tasks as forcing him out of bed before diagnostic scans to other people that are not appropriately trained and qualified is of course in direct breach of health professional standards. That is not to say there were some very caring nurses on the same ward, there were, but his treatment and the attitude of the ward management, the unhelpfulness and failure to be able to communicate our concerns by the ward clerk, and the lack of compassion and diagnosis discrepencies are all very serious cause for concern. He was in A&E for 10 hours, assessed, am, when it was actually not busy, left for 2 hours with a urine bottle & no ward bed, then re-assessed by a different doctor in the afternoon. Then asked if he was soemone else! Being mixed up from the start and left so long did not help. But that was no excuse for what followed. Disgraceful, lacking compassion and inability to provide effective communications. Also understaffed.

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Response from Alison Lynch, Deputy Director of Nursing - Quality and Patient Experience, Warrington and Halton Hospitals NHS Foundation Trust

I am sorry to hear this and have responded to your subsequent post with our contact deails as we'd really like to help.

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