"Empress unit"

About: Darent Valley Hospital

After many visits to the empress unit I must write to say how good the staff are and how helpful and caring the breast care team were! The only downfall was the txt service which when i received a reminder txt it was always a different time to the appointment time in my letter. After being told to then ignore the txts I wonder if there's much point in the service if it's wrong anyway. Other than that I can't complain.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Darent Valley Hospital

Thank you for your comments and for awarding the Empress Unit 4 stars. We will look into how it happened that there were conflicting times between the text message and the appointment letter. Thank you for bringing this to our attention. Kind regards The Communication Team Darent Valley Hospital

  • {{helpful}} of {{total()}} people think this response is helpful