"Cancelled appointments & lost test results"

About: Pilgrim Hospital / Gastroenterology

(as a friend),

Our very good friend who doesn't have any family close by to fight her case has had at least three appointments to see a consultant cancelled, despite twice being admitted through A&E since Xmas. She has had at least two scans both of which the results have been mislaid. her Dr has contacted the hospital but once again her recent appointment was cancelled and the letter stated we have no plans to give any appointments in the near future! !

This lady has already had a colostomy a number of years ago and has now been diagnosed with gall stones which when this condition flares up causes a great deal of pain and has an awful reaction with the colostomy which results in her having to attend A&E in fact on one such occasion the Dr had the wrong notes same name but 30years difference in age. I feel now that I need to do something to help as she won't make a fuss. What is going wrong here?

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear Frustrated Friend

Thank you for taking the time to tell us about your friend's experiences at Pilgrim. I have spoken to the Business Manager and they want to look into this matter as soon as possible so they can get it resolved very quickly. Can you please ask your friend to contact me directly either via Sharon.kidd@ulh.nhs.uk or 01476 464560. You are more than welcome to give me a call but I will need to gain consent from your friend before we can investigate. I can then take full details to pass to the Business Manager.

Regards

Sharon

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