"Out of hours and a&e"

About: Wishaw General Hospital / Emergency department

(as a relative),

I would like to take the time to thank the staff who cared for my wife when we visited the out of hours service last night. The GP was fabulous, I honestly think if every GP was as professional and passionate about their job as he was our NHS would be an even better service I believe his name is Dr Tollan, he is a credit to the NHS. My wife was then admitted to A&E and from

Nursing staff, medical staff and porters the service was first class. The only thing that lets this department down is those sitting at the front desk. Their mannerism towards people attending could be far improved, people are coming in unwell and they are met with doom and gloom faces with poor people skills. Whatever happened to hi can I help you with a smile. I understand they see all walks of life some not so pleasent in a department like this however they are the first contact in your department and they let it down greatly. Politeness and a smile or a helpful tone costs the NHS nothing. I am delighted we have such an amazing service close by. Thank you so much for caring for my wife it's appreciated!

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

picture of Andy Pender

Dear Barryo

Thank you for getting in touch to let us know about your experience you and your wife had at the Out of Hours service and Emergency Department. I will pass your feedback to all disciplines involved.

I am sorry and disappointed that you found the ED reception staff unwelcoming. This is not the standard we would expect. I will ensure their Supervisor is made aware of your concerns.

Once again thank you for posting the positive comments about the care and treatment that your wife received this means a great deal to staff to read these comments.

I hope that your wife is feeling better.

Best Wishes

Andy

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