"Great experience for first time bone breaker!"

About: St George's Hospital (Tooting) (London)

I went to St. George's A&E today after being treated at another hospital yesterday for a broken finger. I was very worried all night as it felt like my dressings were on too tight and din't know why I wasn't given strong pain killers as I was in agony, something didn't feel right and \i wanted to see someone as my follow up appointment with the other hospital wasn't scheduled for another week and a half. I've never broken anything or seriously injured myself so the whole experience was very unsettling and I was quite emotional. I felt silly for going to A&E again as didn't want to waste anyone's time, but I was treated with nothing but care and respect. I was waiting for no more than half an hour before being taken into urgent care centre, all my options were discussed, an xray was taken quickly, then I was seen by hand specialists who were so reassuring and thoroughly explained everything and put me at ease. The nurse was outstanding - so friendly and made what was an unpleasant experience much more tolerable. I wasn't even home yet when I got a call to schedule my follow up appointment with their hand clinic in three days time - much better than a week and a half of wondering what's happening beneath all those bandages They also prescribed me stronger painkillers (I wasn't even advised to take ibuprofen at the last place) which has made the world of difference. I cannot recommend the nurse highly enough. The hand specialists were superb! I felt like I was in safe hands, wasn't a burden (esp as am sure my injury pales in comparison to so many others) and left feeling good about everything.

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Response from St George's Healthcare NHS Trust

Thank you very much for taking the time to post your feedback about your experience. Your kind comments about how the staff cared for you will be passed onto the management of the department.

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