"Overview"

About: Derriford Hospital

The majority of paramedics were very sympathetic others had no clue of the effect of Borderline Personality Disorder and its symptoms and treated me inappropriately. This also was the case for the A & E department and the Clinical Decision Unit. The Psychiatric Liason team however bullied me and I have had to make a complaint. A & E does not have the mechanisms to assist me as part of my condition is anxiety, paranoia and rumination. Having to wait up to 8 hours to be seen by the psychiatric liason team worsens my condition as I am socially isolated and have a fear of being around people for more than 5-10 minutes. For myself, at a personal level with my condition I can no longer attend A & E in an emergency or be dragged up there by paramedics to be signposted back to the mental health team.

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good morning,

I am sorry to hear of your concerns following your experience with us.

I understand from your comment you have made a complaint but should you require any further assistance please contact our Patient Advise Liaison Service (PALS). Please call 01752 432564 or email:- plh-tr.PALS@nhs.net

Thank you for taking the time to post your feedback on Patient Opinion

Kind regards

Genny

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Response from Derriford Hospital

Good morning, I am sorry to hear of your concerns following your experience with us. I understand from your comment you have made a complaint but should you require any further assistance please contact our Patient Advise Liaison Service (PALS). Please call 01752 432564 or email:- plh-tr.PALS@nhs.net Thank you for taking the time to post your feedback on NHS Choices Kind regards Genny

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