"Excellent service"

Visited Accrington Victoria Hospital drop in due to a minor accident was very impressed by how clean the building was. All the staff were polite and helpful especially the Nurse Practitioner who treated me. I was seen and treated very quickly, I wish to thank all the staff involved they do a great job. Thank you.

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Response from Accrington Victoria Hospital

Dear Lisa Many thanks for your feedback on your experience of our Minor Injuries Unit at Accrington Victoria Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be delighted to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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