"Thank you to the consultant and the team in..."

About: The Royal Victoria Infirmary

I received surgery just last week which was my first such experience. Naturally I was apprehensive. There was absolutely no need. The team was excellent throughout. Prior to my admission my questions to the surgeon's secretary were patiently answered and on the day of the operation itself each team member came to meet me before surgery to explain their role. There was a such a warm and professional atmosphere throughout the department that I was actually fairly relaxed before the operation took place. Nothing was too much trouble. I had my own immaculately clean room and bathroom and was regularly checked during recovery by the surgeon, anaesthetist and the excellent nursing team. I do not usually write reviews however I would like to take this opportunity to extend my heartfelt thanks to the consultant and their team and also hopefully put others who may be awaiting their surgery at ease. From my experience they will be in exceptionally good hands.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Victoria Infirmary

Many thanks for your very positive comments after your recent surgery. We are pleased that you were supported and reassured during what we are sure has been a difficult time and we appreciate you taking the time to give us some positive feedback. We really value the comments and opinion of our patients and always aim to provide the best care and experience. We will share your compliments and thanks with relevant members of the teams and we hope you continue to recover after the surgery.

  • {{helpful}} of {{total()}} people think this response is helpful