"Five hour wait for medication"
About: Queen's Medical Centre / Accident and emergency Queen's Medical Centre Accident and emergency Nottingham NG7 2UH Queen's Medical Centre / General surgery Queen's Medical Centre General surgery NG7 2UH
Posted by Joanne S (as ),
My Daughter was sent to A+E from NEMS (the Dr at NEMS had spoke to Paediatric Drs and Surgical Drs neither seemed to want to accept my Daughter for admission due to her age) On arrival at A+E we were sent to Paediatric A+E but after several minutes asked to go back to main A+E as paediatric Drs don't see 16 year olds with surgical problems! (even though my daughter who is still at school and wanted to be on a paediatric ward)
I think we were then taken to the surgical assessment area ( no explanation was given ) -this area was quite busy so it did take a while to be seen. My daughter was given intravenous medication and following an assessment with a Dr, it was decided that she would be admitted (again we had problems as my daughter wanted to be admitted under the paediatric team but they wouldn't accept her).
My daughter was then taken to the admission ward -Drs and nursing staff were excellent. My daughter then was moved to C31 - again nursing staff and Drs were excellent. My daughter only had one meal whist in hospital and that was awful! Toilet facilities in the bay for female patients were used by male patients from the other bay! (what happened to privacy and dignity! )
Late afternoon my daughter was fit for discharge however, we then had a FIVE hour wait for pharmacy and was discharged at 10 pm ( two other patients were also waiting for medication from pharmacy).
Overall a good experience but let down by a few areas! Improve the food and the ridiculous wait for medication and the experience would be excellent!