"I felt I was in good hands"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Southmead Hospital / General surgery

(as the patient),

I visited the doctor with a pain in my chest. He examined me, had a nurse carry out an ECG, then said that he thought that there was the slightest possibility that I had had a heart attack during the night and that he was going to get an ambulance to take me to hospital (Southmead).

After a couple of minutes the ambulance arrived (ambulance station is just about 100 yards from the doctor's surgery) and the crew took me down to the ambulance, and carried out another ECG.

I was given an aspirin to chew and something sprayed under my tongue, then we set off for hospital. One member of the crew (Tim) sat with me and explained what was happening and what was going to happen.

I felt that I was in good, competent hands, and I was treated well and with courtesy and friendliness at all times.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear avonimages

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Please quote your Patient Opinion user name, avonimages, in your contact.

Thank you again for providing feedback on our service.

Kind regards


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Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust

Dear avonimages - I also wish to thank you for taking the time and trouble to post your views I was please to learn that the care you receieved at Southmead was professional and reassuring and that you felt you were in good hands.

I also hope you are feeling much better now.

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