This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Thank you to staff in A&E

Posted By Cardg3

"Thank you to staff in A&E"

About: Medway Maritime Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My cousin who has learning difficulties and is alcohol dependent was treated with utter dignity and respect by all staff within A&E (and by the ambulance staff) during one night in April.

As a local healthcare commissioner and a clinician I saw how wonderful our system can be.

Thank you all.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise Hutchinson, Head of Patient Experience, South East Coast Ambulance Service NHS Foundation Trust 8 years ago
Louise Hutchinson
Head of Patient Experience,
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 01/05/2015 at 11:28
Published on Care Opinion at 11:33

picture of Louise Hutchinson

Dear Cardg3

I wanted to respond to thank you for taking the time to provide feedback about the dignity and respect displayed by the ambulance crew who attended your cousin last month.

We know that our staff provide a wonderful service on a daily basis, but it is very special to them when patients and relatives take the time to thank them for their skills and kindness. If you would like me to pass on your comments to the specific staff concerned, and if you have time, do contact me and I will happily do so (louise.hutchinson@secamb.nhs.uk).

Thank you again and I hope your cousin has recovered from this particular episode.

Yours sincerely, Louise Hutchinson

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Medway NHS Foundation Trust 8 years ago
Medway NHS Foundation Trust

Submitted on 05/05/2015 at 08:43
Published on Care Opinion at 09:15

Thank you for your positive feedback, I am so pleased that we were able to meet your expectations and deliver good care to your cousin.

Delivering compassionate care to all our patients is at the heart of all that we do.

Kind regards

Helen Runcorn ED Matron

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Medway Maritime Hospital 8 years ago
Medway Maritime Hospital

Submitted on 01/06/2015 at 10:14
Published on nhs.uk on 02/06/2015 at 01:00

Thank you very much for your feedback on the care provided by our A&E team to your cousin. We will ensure that your comments are passed on to our staff.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k