"Very busy A & E but first rate care"

About: Warrington Hospital

In Feb this year I experienced many aspects of the NHS escalation process. It started with extreme pain due to renal colic " I knew this, as 28 years before I passed a kidney stone and had the same symptoms". You don't forget that pain.!!! We rang NHS 111 and were asked all the right questions I was escalated to receive call from duty nurse. Very quickly got the call. Went through more questions I was escalated to a doctor. Yet again a quick call resulted. After more questions, the doctor decided to call an ambulance. The ambulance turned up in 50 minutes. as I agree it was not life threatening. The very professional crew took me to A & E. The A & E was very busy and I was on a trolley for about 15 minutes When I was seen by an A & E doctor I found them extremely professional as was all the nursing staff. I was admitted to the observation ward waiting a CT scan. About 2 hours later had a visit from the A & E doctor to see if I been for, the CT scan. When the doctor found out I had not they left. Within 10 minutes I was on the way for a CT scan. Result 9.5mm stone and enlarged kidney. Within one week I had a consultation. One week later in day ward at Halton for a fitment of a J stent., 5 weeks later had stone laser treatment. That was one week ago. In all my dealings with the NHS on my illness, I found all the staff very caring and professional and I thank all front line and back room staff for the care they give to us all. You are all stars. :), After reading some other reviews with more negative comments, I thought I needed to give my experiences and impressions

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Response from Alison Lynch, Deputy Director of Nursing - Quality and Patient Experience, Warrington and Halton Hospitals NHS Foundation Trust

Thank you so much for your kind comments. Our staff always try to do their very best and they will be very grateful to hear that your experience with them was so positive, I will make sure to pass your comments on to the A&E teams.

Hope you are feeling much better and recovering well too.

Thank you

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Response from Warrington Hospital

Thank you for taking the time to leave your comments with us - fantastic to read and pleased you had such a good experience with us. We'll pass it on to the entire team.

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