"Dreadful Communications"

About: Leicester General Hospital

2014, received 2 spinal injections, during the year, the 2nd in August. A nurse follow up telephone call in October, since then nothing. Some time after this, I received a letter informing me that my Consultant had left the department and that I would be seen by another Consultant, no name given. I waited yet again for some communication. Still nothing. In January 2015, I contacted the department, left a message, as no one answered the phone, and eventually received a call back a few days later. Apparently, I was due for another treatment, on the waiting list, with a delay of 3 months! It's now almost the end of April, and still no appointment. I called the department again on 21st April. I was asked to leave a message etc. as usual, so have been waiting for a call back. Monday 27th April, just after 0900 rang the department yet again, left yet another message. Monday 27th April, found the main telephone number for the department on the website, so called the number about 1615. As usual no one answering, so have left yet another message. The service, communications and respect for patients is non existent.

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Responses

Response from Leicester General Hospital

Dear “k2” We’re sorry to hear that. Please email communications@uhl-tr.nhs.uk, outlining your problem, with your name, address, date of birth and the name of your consultant (if you know it) and we will liaise with the Pain Management team to find out what the status of your appointment is. Sincerely Communications Team Leicester’s Hospitals

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