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Terrible communications

Story from nhs.uk

"Terrible communications"

About: William Harvey Hospital (Ashford)

I have rang around various departments at WH hospital, just trying to cancel an appointment, I have been passed from pillar to post, 9 phone calls I have made, at one time being to to phone Margate Hospital? All in all a very shabby treatment of a patient. Please sort this out! It's just not good enough, I feel more stress now than over my condition. To top the lot I last rang WH on 01233633331 ex 86073 as I was told to do, and surprise surprise no such ex! I give up! I had to write I don't know which department as I was sent all over the place on the phone.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 8 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 29/04/2015 at 22:44
Published on Care Opinion on 30/04/2015 at 09:31

Thank you for your feedback, we are trying to improve our appointments service and to make it easier for patient to make contact to cancel appointments when required. I will ensure that the general manager for the service is aware. Please do email me and I will arrange for you to speak directly to the manager. My email address is julie.pearce1@nhs.net

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