"Terrible communications"

About: William Harvey Hospital

I have rang around various departments at WH hospital, just trying to cancel an appointment, I have been passed from pillar to post, 9 phone calls I have made, at one time being to to phone Margate Hospital? All in all a very shabby treatment of a patient. Please sort this out! It's just not good enough, I feel more stress now than over my condition. To top the lot I last rang WH on 01233633331 ex 86073 as I was told to do, and surprise surprise no such ex! I give up! I had to write I don't know which department as I was sent all over the place on the phone.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback, we are trying to improve our appointments service and to make it easier for patient to make contact to cancel appointments when required. I will ensure that the general manager for the service is aware. Please do email me and I will arrange for you to speak directly to the manager. My email address is julie.pearce1@nhs.net

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