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Quick and efficient out of hours care

Story from nhs.uk

"Quick and efficient out of hours care"

About: Wharfedale Hospital

Had infected fingernail, very painful but clearly non urgent, that swelled up over the weekend. Rang 111 who told me I should be seen that weekend within 24 hours. Otley got back to me within half an hour (at 10am) with an appointment at 12. Arrived (free parking as it was a weekend, seemed a big car park but was v quiet as it was a weekend) and was seen at 12 on the dot. Given antibiotics. Very impressed. Have had Otley recommend by lots of mum friends for child bumps and bangs.

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Responses

Response from Leeds Teaching Hospitals 8 years ago
Leeds Teaching Hospitals

Submitted on 06/05/2015 at 09:25
Published on Care Opinion at 14:45

Dear Hannah,

Thank you for taking the time to post such positive comments.

I have shared your comments with the Local Care Direct who manage the minor injuries unit and have asked that they share this with their staff members so that they too can know of the good work they are doing.

With kind regards

Rosie Horsman

Senior Nurse

Patient Experience.

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Response from Wharfedale Hospital 8 years ago
Wharfedale Hospital

Submitted on 13/05/2015 at 10:11
Published on nhs.uk on 14/05/2015 at 01:00

Dear Anonymous, Thank you for taking the time to post your views, it is wonderful to read that you had such a positive experience at Wharfedale Hospital. I have passed your comments to Wharfedale Hospital and also to Leeds Community Healthcare as it is them who manage the Minor Injuries Unit, I know that they will be very pleased with the feedback you have given. With kind regards Rosie Horsman Senior Nurse Patient Experience

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