"Stafff isues"

About: New Cross Hospital

Two night staff went through my mothers personal belongings without explaining why, she had not given permission especially her handbag. After a recent operation my mother explained to staff she wasn't allowed on her side which they ignored. Sometimes hard to get hold of staff when wanting to be put to bed as they were no buzzers.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Wolverhampton NHS Trust

Thank you for sharing with us your comments relating to your mother's recent experience at our hospital. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your mother's patient experience in our hospital. I am sorry for any distress that this matter has caused you. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaision Service (PALS) on 01902 695362 who can assist you further. Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

  • {{helpful}} of {{total()}} people think this response is helpful