"Excellent care and service CDU & ward 31"

About: Darlington Memorial Hospital

I was recently admitted to CDU and then ward 31as an emergency with abdominal pain after a recent operation. The service and all staff were excellent. Friendly and extremely professional. My triage through CDU and onto the ward was fast and efficient and I was fully informed throughout. My admission was unexpected and the pain extreme but the doctors and nursing staff went above and beyond The call of duty. All levels off staff in cdu and ward 31 are a true credit to the ward and manager. The matron on the surgical floor should be very proud of this standard of care. Excellent gold standard.

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Responses

Response from Darlington Memorial Hospital

Dear Ian Thank you for providing feedback on your recent visit to Darlington Memorial Hospital and in particular Ward 31 and CDU. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron for both units to share with the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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