"Referred by Optician"
About: Royal Bolton Hospital Royal Bolton Hospital Bolton BL4 0JR
I do not do this lightly as a previous NHS employee I know there are many staff who work extremely hard but was very disappointed with the appointment I attended. I was referred by my optician and waited 3 months for the appointment which wasn't brilliant but accept there are far more needier people than me but during this time I struggled working full time with glasses as advised not to wear my contact lenses until assessed, which did not give full vision . The appointment letter did not provide a consultants name - but think it was some sort of catch up clinic. On arrival the staff seem to expect you to know the department where to go what to do - The place is a rabbit warren. I had been there once in 1996 for a brief visit to the day ward. A general uninterested wave to sit over there seems to be the norm, not one member of staff either introduced who they were or explained what they were doing who I would see, what would happen. They just do their job with as little interaction as possible. Then tell you to sit somewhere else. The doctor I saw was rude - with poor English and basically gave me the impression I was wasting their time. clearly they hadn't bothered to read the referral letter as seemed to have no idea of any of my history. I attended the appointment as my optician thought I needed assessing- I am self employed and have not got time to waste on unnecessary days out to the hospital and never intend to waste valuable NHS resources. The last NHS appointment I had was in 2009 I don't make a habit of attending medical appointments I don't think I need. The doctor told me I had dry eyes from previous corrective laser treatment tell me something I don't know. Put eye drops in to dilate my pupils sent me to sit elsewhere - for what I had no idea - only from the other patients did I know That I was in a queue for a scan. Incidentally the scan person was very pleasant. Returned to the doctor who improved a little at this point - showed me the scan which I couldn't actually see -slung some eye drops to me for the dry eyes as if I had never considered the option myself and told me I had bad astigmatism and might need a contact lens - no explanation of type how it would improve anything ( fortunately as a long term contact lens wearer for 30 years I I have some idea of types of products available to improve vision with astigmatism) sent me on my way with a discharge letter. As for my eye sight I am absolutely none the wiser from the whole process. So it was a complete waste of my time, Thank goodness I have a brilliant optician. If ever my optician refers me again I will not be going to this hospital. I run a small care home and CQC inspectors expect us to be familiar and understand the words polite/respect / dignity/ equality/ diversity- the staff on that department clearly have no idea what those words entail with the exception of the scan lady. A little politeness and explanations go a long way to customer satisfaction and cost nothing