"Colonoscopy"

About: New Cross Hospital

Following an abnormal result from my bowel screening test I had a colonoscopy on Thursday at New Cross. I spent the weeks before imagining all kinds of things, I was so scared, both of the procedure and the result but the staff there were so kind and supportive and the doctor was lovely. I had sedation and there was only one point where it felt a little uncomfortable but it was only for a few seconds and before I knew it, it was all over and the doctor told me straight away that the bowel was clear. I couldn't have asked for better treatment, the doctor and their team were wonderful and I would say to anyone who has to have a colonoscopy at New Cross, don't be afraid, the staff on this unit are beyond compare and the procedure is not at all painful or scary. Afterwards I was given a choice of biscuits or sandwich and a drink and then one of the screening nurses explained everything that had been done. Communication before and after the procedure was excellent, I couldn't have asked for better treatment. Thank you all

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Barbara

Thank you very much for posting your comments relating to your recent patient experience at our hospital. I will share your comments with our staff.

I wish you well for the future!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your patient experience at our hospital. I will share your comments with our staff and wish you well for the future! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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