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"Visit to A&E on Thursday April 16th"

About: Good Hope Hospital

Having sustained a severe laceration following a fall in my garden, my daughter (heavily pregnant) dashed me to A&E for treatment. Despite initially entering through the wrong door, from the moment I sought help to the moment I left, I was treated with exceptional efficiency and professionalism by every member of staff I encountered. Unfortunately, I didn't notice the details on the name badges so that I could be more specific, suffice to say that the impression created was of an efficient and well motivated team without exception. The demeanour was uniformly cheerful - which permeated to me a confidence and sureness inthe treatment I was to receive. I could not be more impressed. I do hope the politicians provide the support necessary to maintain such a high level of care. Many thanks. Steve Peak

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 05/05/2015 at 14:29
Published on Care Opinion at 15:48


Dear Mr Peak

Thank you for taking the time to post your feedback following your unfortunate fall in the garden recently.

I am so very pleased to read that you had a positive experience and that you felt you were treated quickly with professionalism and efficiency.

I will highlight your comments to Anna Howell Good Hope Hospital's A&E Matron, to Richard Beavan-Parsons Operations Manager and to Arne Rose our Associate Medical Director at Good Hope Hospital who I know will be thrilled to read your feedback.

I hope this is acceptable and may I offer my best wishes for a speedy recovery.

Kind Regards

Marie Helebert

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