"Antenatal - baby scan unfriendly staff"

About: University Hospital Of North Durham

I attended the second baby scan with my son and his partner. I found the experience provided by the staff during the scan to be unfriendly, lacking in any pleasantries, limited communication and 'cold'. I realise that they may carry out these scans on a daily basis and is nothing special to them, however this was a special occasion for us and we would not expect the happiness to be diluted by unpleasant staff. I am appalled at the uncomfortable experience we received and feel compelled to complain about it in the hope it does not happen to them again at the next scan or to other expectant parents who deserve at least a smile on such an occasion.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the maternity service yuo recevied. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron to share with the staff on your behalf. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774