"requested to be seen by female got male ."

I have just had a cystoscopy at City, I was very very scared and due to having had difficult life experiences, I phoned and asked that the procedure was carried out by a female. The nurses I spoke to were lovely, very very kind and reassuring. I felt that they totally understood and acknowledged the reasons for my request. I was told that there was going to be a male on duty the day of my appointment but that a female would carry out the procedure for me.I felt much less anxious about going to the appointment knowing that I would not have to be examined by a male. When I got there this was not the case at all. A nurse did speak to me they were very kind and told me they were tracking down a female doctor and I was very relieved as I was shaking with fear and crying by this time. They went away and I never saw them again. then I was called into the clinic room by the male nurse. I was very distressed by now and told him and the two other staff present about the reasons for my wanting a female to carry out the procedure giving them my history. I did not feel they understood how upset I was , they said I could come back on another day when there would be a woman on duty but I could not face going away and then getting all wound up again so I went ahead with the test. The test itself was fine but I found it highly upsetting to have my genitalia touched by a man, they literally spread your labia with their fingers to clean you and then spread them again prior to inserting the device. As a survivor of sexual trauma I found this horrible and upsetting. I had explained all this on the phone and as I said they were very kind and supportive. Two hours after my appointment I went shopping and I had flashbacks of the assault I suffered, I could not breathe, I was back in that horrible moment which I had not thought about for years. I fully appreciate that many women are fine being examined by a male but I am not for what I feel are very valid reasons. . On a separate point I was also told that a local anesthetic is always used and gel was put on my urethra which I assumed was an anesthetic.It was in fact lubricant. The device was inserted immediately and I asked ii f they were not going to wait for the anesthetic to take effect. I was told that they never use anesthetic and it hurt me because I currently have a sore urethra due to a having thrush. I was not asked about any medication I was on despite the appointment letter requesting that I write it all down. As I am on quite a lot of medication I did this thinking it was necessary but it is not. All the staff were polite and professional and acted very quickly when a male patient strayed into the female only waiting area,