"Glaucoma Care and Surgery"

About: Warrington Hospital

I cannot fault the care that I have received since being diagnosed with OAG in 2012. The care and treatment I have been given has been second to none. My consultant is always polite and caring and explains the pros and cons of any changes in medication or possible surgery. The staff are caring and explain if there is a backlog of patients and the wait might be a little longer, as with every hospital this can't be helped. I had surgery in February 2015. My consultant spoke to me about the surgery on the morning and put my mind at rest as did the anaesthetist. The nurses were caring and professional. My surgery went well as did my recovery. The only drawback for me, is the hospital building itself especially the Kendrick wing waiting area, as this is in need of some modernisation (it gets exceptionally hot in there in the summer). I know this is down to funding so it doesn't put me off, as I would sooner be a patient here as the service I have received to date has been exceptional.

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Responses

Response from Alison Lynch, Deputy Director of Nursing - Quality and Patient Experience, Warrington and Halton Hospitals NHS Foundation Trust

Thank you for taking the time to give feedback about our services, and for telling us of your positive experience. I will be certain to pass on your very kind comments about the staff and their caring professional approach.

We are looking to improve the decor in the area, which we agree is dated and thank you for mentioning this as comments like this are always helpful to making improvements where we can.

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Response from Alison Lynch, Deputy Director of Nursing - Quality and Patient Experience, Warrington and Halton Hospitals NHS Foundation Trust We have made a change

Hello, I just wanted to give you an update and let you know that we have undertaken some decorating works in the department and have made improvements. Thank you for your comments, we really try hard to improve our services based on the comments we receive and this time you have helped us to make a change. The nursing and medical staff were also very pleased to get your feedback, so thanks once again.

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