"Day surgery staff Theatre staff ..."

About: Royal Sussex County Hospital

(as the patient),

What I liked

Day surgery staff

Theatre staff were excellent even though most of what was explained to me never/hasn't happened ie plaster cast for up to 4wks after outpatient appointment, painkillers & anti-inflam which I was never prescribed

What could be improved

Better non-conflicting information would have been appreciated along with better time keeping

The offer of some aftercare advice would have been apreciated as I have been left feeling vunerable & a bit scared

Parking is awful

Anything else?

My appointment was for 9:30am but my operation did not take place until 4pm, I finally left the hospital at 10pm without any backup info as the nurse was due off shift at 9:45pm & this was more important her than my care,although it was suggested that I be moved to a ward for the night but I refused

The theatre staff were wonderful & I thank them

The operation was to repair a broken wrist but now after an outpatient appointment I have an unsupported wrist that is swollen, painful & unuseable

Both the radius & ulna were broken but the ulna appears to be forgotten only the surgery on the radius is important to them

I have been left totally to my own devices not even a phone no. in case

I would not choose to attend this hospital

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Responses

Response from Royal Sussex County Hospital

We are extremely sorry to hear about your experience at our hospital and have passed your comment on to our Day Surgery Unit. Please contact our Complaints Department so that we can fully investigate the care you received. Complaints can be contacted on 01273 696955 (ask for the Complaints Department) or at complaints@bsuh.nhs.uk.

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